VahanTax Terms & Conditions

VahanTax is a facilitation service. On your request, we pay border tax, state tax and All India Tourist Permit (AITP) fees, and get Pollution Under Control (PUC) certificates, for your vehicle through the official government portals, and give you the receipt or certificate in the app. VahanTax is a private service and is not part of, or endorsed by, any government department.

• You must be 18 or over and sign in with your own Google account.
• Keep your name and mobile number correct, and keep your phone and Google account secure. You are responsible for what is done from your account.

• Give correct details: the RC number, vehicle details, state, border, dates and period you need. Taxes and permits are issued for the details you give.
• Only submit an RC for a vehicle you own or are authorised to act for.
• Check that the tax, permit or certificate is what your trip and vehicle need. Fines for travelling without the right documents are yours.

• Taxes and fees are set by the government. We add a service charge, and GST where it applies. You see the full amount before you pay.
• For state tax and AITP, you pay a submission fee first; we then send you a quotation, which you pay to complete the request.
• Payments are processed by Razorpay. You can also pay service charges from your in-app wallet where the app offers it.

We show an expected time for each request. Government portals can be slow or unavailable, so it may take longer; we will keep you updated in the app. Your receipt or certificate appears on the request in the app.

• If we cannot complete your request, we will cancel it and refund the amount shown in the app for it.
• Once a tax or fee has been paid to the government, it cannot be cancelled or refunded by us.
• Refunds go back to your original payment method (banks usually take 5–7 working days) or, where the app says so, to your in-app wallet.
• If money left your account but a payment shows as failed, contact us and we will help.

• Wallet credit, such as a welcome bonus or referral reward, can only be used in the app as the app allows. It has no cash value and cannot be transferred or withdrawn.
• We may change or end wallet and referral offers. We may remove credit gained through fake accounts, self-referrals or other misuse.

Do not misuse the app: no false documents or details, no attempts to break or overload it, and no use for anything unlawful. We may suspend or close accounts that do.

We rely on government portals, Razorpay and Google to provide our services. Their own terms apply to them, and we are not responsible for their outages or errors.

We provide the service with reasonable care. To the extent the law allows, we are not liable for losses caused by wrong details you give, government rules or rates changing, portal outages, or events outside our control. Our total liability for any request is limited to the service charge you paid us for it.

You can delete your account at any time; see Delete your account. Requests already paid for are still completed or refunded.

We will post any change here and update the date at the top. Continuing to use the app after a change means you accept it.

These terms are governed by the laws of India. Disputes are subject to the courts at Kolkata.

Email connect@forms24.in, call +91 62959 24150 or WhatsApp us. You can also raise a ticket in the app under Profile → Help & Support.